((OTRS)) Community Edition is a system designed to improve and facilitate Service Desk customer service. With it, it is possible to increase the quality, optimize the resources and decrease the time of solution of the tickets, through a flexible and intuitive interface.

Kanban View

Management Dashboards


Customized Themes

Knowledge Management

Statistics Reports

E-mail Integration

Ticket Forwarding

Ticket Reminder

Batch Actions

Ticket Workflow

Customized Business Hours Calendars

Licence Free

Service Level Agreement

Dynamic Fields

Main services with ((OTRS)) Community Edition developed by Complemento

  • InCompany or remote training for administrators and key-users. More.
  • Specific and exclusive AddOns development;
  • Full deployment (including ITSM);
  • Process design and workflor, following the best practices ITIL and ISO;
  • Version Migrations;
  • Technical Assistance;
  • Consulting.

Ligero Subscription

Ligero Subscription it's the perfect solution for micro, small and medium-sized enterprises, who wish to obtain the best AddOns and functionalities for ((OTRS)) Community Edition. Click and know more.

Experience and Quality

Complemento has a 10-year experience in the market working with the OTRS Free System.

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