SMS Event
SMS Event
Send SMS based on ticket events..
Designed for critical environments where it is essential to receive emergency notifications. SMSEvent connects OTRS with several SMS sending gateways and let you customize notifications for each situation.
Available for OTRS 3.2 and 3.3!
- Send a SMS when critical tickets are created, according with impact, type or SLA.
- Send the SMS to whoever you desire. Agents, customers or even people not in your OTRS database.
- Use the notification TAGS to customize and simplify the SMSs.