Close After FAQ


This AddOn aims to ensure compliance with the knowledge management process of a Service Center.

The idea is to prevent a ticket to be closed until it has at least one FAQ linked to it, thus ensuring that the N1 team will associate the known error or procedure adopted, or that the second-level technical functions will create new documentation for an unknown incident.

Through additional ACL's, you can enable the ticket closure in some situations..

Open Manual Close After FAQ

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