SLA Stop 5.0.1

SLA Stop 5.0.1

This AddOn stops the escalation time count of a ticket even when put on states like "on hold". Very useful to any IT team.

CAPE IT, developer of KIX4OTRS, developed the biggest part of this code. We adapted the SLA code part and made it available to the community.

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Download the manual for this AddOn in the link bellow:

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