Archive: July, 2012

31

Jul2012

OTRS - Tweaking Queue View to see locked tickets also

1    
Step by step: Access SysConfig -> Ticket -> Core::Ticket Add a new value on Ticket::ViewableLocks parameter. This value must be 'lock' Make a copy of /opt/otrs/Kernel/Modules/AgentTicketQueue.pm to /opt/otrs/Custom/Kernel/Modules/AgentTicketQueue.pm (you will need probably to create the folders Kernel and Modules inside Custom folder) Open the file /opt/otrs/Custom/Kernel/Modules/AgentTicketQueue.pm on your prefered editor and change the code bellow:   ... Read More

19

Jul2012

OTRS - Rejecting mails from unknow customers

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We just release freely a package that allows you block unknow people to create tickets on your system throught the email. The system also bounces a customizable message to the sender. It is also possible to move the unwanted message to a specify queue (something like Junk) instead of discarting it. Please check ... Read More