OTRS - Configuration Items search easy way!
We have just finished a new package that make it easier to search for Configuration Items.
After its installation, you just need to type a part of the CI's name and hit Return!
This package works very well with NewTicketOnCi from thats allows we to create Tickets from CI detail screen. Take a look:
https://opar.perl-services.de/bin/index.cgi/package/D/DA/DANIELC/NewTicketOnCI
Our package is freely available for download in the link below:
You can take a look also in this video tutorial:
https://www.youtube.com/watch?v=uDIGctB1J8U
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