Using Google Accounts to login in OTRS
This feature allows any agent/customer to log in to OTRS using their Google credentials.
Currently, it is common to find the Web sites that offer their services with logins through Google accounts, Facebook and Twitter, and knowing that almost 90% of smartphones sold in the world use the Android system, 9 in every 10 people accessing the Internet through their devices, they have a giant Mountain View credential.
Combining Business with Pleasure
You will not need to pre-create accounts in OTRS for your customers access, and they will not have to remember another login and password every time they need to open or check tickets in their service center, since it is possible to configure OTRS to automatically register a valid Google user, including filtering valid domains of one or more G suites (Google Professional Accounts).
For the access of the agents it is necessary to have a prior record in the OTRS database, however, when installing our addon the agents will have the alternative to login using their Google Credential.